Every feature, every workflow, every permission — answered in seconds.
Trained on Cornerstone PM. Lives on every page. Helps your team, your buyers, and your trades 24/7. Included on every plan.
Your superintendents, sales counselors, and admin staff get instant answers to "how do I do X?" without slacking you or filing a ticket. Onboarding goes from weeks to days.
Buyers in the buyer portal get 24/7 answers about their home, milestones, design selections, and the build process — before they pick up the phone.
Vendors and subs using the vendor portal get instant guidance on bid submission, scope items, and portal navigation. Less hand-holding, fewer support emails.
“How do I set up a vendor in Cornerstone?”
Walks you through the vendor creation flow, scope assignments, community linkage, and first bid invite — with direct links to the relevant app screens.
“What roles have access to the options engine?”
Returns the actual role-permission matrix for the options engine, by tenant, so you know who can edit what.
“Why didn't my budget auto-generate?”
Diagnoses the most common causes: missing structural options, locked floorplan, plan not yet in production status — and tells you exactly what to fix.
“How do I reschedule a milestone task across all active homes?”
Explains the bulk-reschedule flow plus the notification preferences that control who gets pinged when dates shift.
Not a search bar. Not a wiki. A real AI agent that knows your workflows, your permissions, and your build process — available 24/7 on every page, in every tenant.
Trained on the full Cornerstone PM platform. Twelve capabilities, no add-ons.
Not a generic LLM. AI Support Agent is grounded in Cornerstone's actual feature documentation, workflows, and permission matrix — so the answers you get match the app you're actually using.
Construction scheduling, sales pipeline, design center, purchasing, bidding, options engine, permitting, takeoffs, MLS listings, AI agents — all covered.
Doesn't just describe a button — explains the multi-step workflows. "Lock structural options → auto-budget → send to bid → award → PO" is one conversation, not a wiki crawl.
Knows the role-permission matrix. "Can a sales counselor edit base pricing?" returns the actual answer for your tenant — not a generic doc page.
24/7 on every page of the app and the buyer portal. No SLA windows, no business hours, no "someone will get back to you Monday."
Answers in the language you asked the question in. Buyer asks about "countertops," team member asks about "design center selections" — both get the right answer.
The hundreds of "how do I…" questions that used to ping you, your office manager, or your support inbox now resolve in chat. You get back to building.
Help bubble lives in the app shell. Click it from anywhere — it picks up the page context, so "how does this work?" actually understands what "this" is.
Your conversations stay in your tenant. The AI never sees other builders' data and your conversations never train models.
New hires don't need a 2-week training week. They learn by asking. The AI walks them through every feature on demand.
Buyers ask "when is my drywall walk?" or "what's a phase gate inspection?" and get clear answers with their actual home's milestone data.
Starter, Builder, Pro, Pro+ — AI Support Agent is on every plan. No add-on, no usage caps, no surprise bill.
AI Support Agent ships on every plan. Free your team from “how do I…” questions for good.